We are happy to assist you. If you have a general question regarding your credit card account, please review our Frequently Asked Questions. Otherwise, contact us by phone or mail.
- DISPUTE A TRANSACTION:
If you do not recognize a charge or feel you were billed an
incorrect amount, please follow these three steps. First, double-check your receipts and check with other authorized
users of your card. Second, contact the merchant where the purchase originated. Finally, if you are unable to resolve
your dispute with the merchant, complete the Credit Card Dispute Form and mail or
fax to:
- Mail:
Northwest Federal Credit Union Card Services
PO Box 1229
Herndon, VA 20172-1229
- Fax:
You may also call our customer call center at 844-709-8900 if you have
further questions.
- IF YOU SUSPECT FRAUD:
Call 844-709-8900 immediately to report any
fraud. Complete the Fraud Affidavit and mail or fax to:
- Mail:
Northwest Federal Credit Union Fraud Mitigation
PO Box 1229
Herndon, VA 20172-1229
- Fax: